It management

To be more responsive to customers, companies often break down organizational walls between their units--setting up all manner of cross-business and cross-functional...

Brands are not just names slapped on products by the marketing department; they embody the value those products have for your customers. That may be more true for high-tech products than it is for soap.

Twenty years from now, the typical large business will have half the levels of management and one third the managers of its counterpart today. Work will...

Consensus is often the enemy of innovation.

The next frontier of cybersecurity.

The ability to look things up on the internet is giving us a false impression about what we actually know.

Getting hacked is expensive.

Faster and more flexible information technology can be converted into positive programs to help get and keep customers. It can revitalize the traditional...

Most executives think they’re security conscious—they change their passwords and shred important documents and so forth. But what rarely crosses their minds, says espionage expert H. Keith Melton, is that cloak-and-dagger types really are after their valuables. Just because you’re not paranoid, he observes, doesn’t mean they’re not following you. Melton, the author of Ultimate […]

Peachtree Healthcare has major IT infrastructure problems, and CEO Max Berndt is struggling to find the right fix. He can go with a single set of systems...

Over the last decade a new technology has begun to take hold in American business, one so new that its significance is still difficult to evaluate. While many aspects of this technology are uncertain, it seems clear that it will move into the managerial scene rapidly, with definite and far-reaching impact on managerial organization. In […]

It’s unfortunate — but true — that it’s easier to think shallowly about a big problem than deeply about small ones. In the last post, a business leader and an IT leader appealed to you for help in defining how to deliver a large initiative using a fast-cycle, iterative approach. To force deep thinking, it […]

Peachtree Healthcare has major IT infrastructure problems, and CEO Max Berndt is struggling to find the right fix. He can go with a single set of systems...

Executives pondering which parts of their information technology (IT) function should be outsourced and which should be kept in-house usually ask themselves,...

Companies collect information about customers to target valuable prospects more effectively, tailor their offerings to individual needs, improve customer...

Cut through complexity with predictive analytics.

Many high-tech companies looking for hot new products have caught acquisition fever. Smart buyers keep their eye on building the right long-term capabilities, which often means keeping the right people.

Even the best-designed systems can’t overcome faulty relationships.

Four ways to cut down on mistakes.

Researchers found that office workers switch back and forth between programs about 1,200 times each day - adding up to four hours every week.