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The CEO's Playbook for a Successful Digital Transformation
Strategy & Execution Digital ArticleFocus on these five areas. -
How Smart Tech Is Transforming Nonprofits
Strategy & Execution Digital ArticleAutomation and AI can free up staff in fundraising, communications, finance, and service delivery efforts. -
Coming of the New Organization
Organizational Development Magazine ArticleTwenty years from now, the typical large business will have half the levels of management and one third the managers of its counterpart today. Work will... -
High-Tech Touchpoints Are Changing Customer Experience
Customer experience Digital ArticleAs technology becomes more powerful and affordable, your company is only limited by its imagination. -
Information Technology Puts Power in Control Systems
Technology & Operations Magazine ArticleFaster and more flexible information technology can be converted into positive programs to help get and keep customers. It can revitalize the traditional... -
Customer Loyalty Is Overrated
Strategy & Execution SpotlightWhy do companies routinely succumb to the lure of rebranding? Because, say A.G. Lafley and Roger L. Martin, the authors of "Customer Loyalty Is Overrated,"... -
Effective Digital Transformation Depends on a Shared Language
Strategy & Execution Digital ArticleFor example, the word "customer" can mean different things to different departments. -
Building the AI-Powered Organization
Technology & Operations Magazine ArticleArtificial intelligence seems to be on the brink of a boom. It's now guiding decisions on everything from crop harvests to bank loans, and uses like totally... -
Counterpoint: Old Habits Die Hard, but They Do Die
Strategy & Execution SpotlightA Counterpoint: In "Old Habits Die Hard, but They Do Die," Rita Gunther McGrath argues that although the theory of cumulative advantage makes sense in... -
Coming of Knowledge-Based Business
Organizational Development Magazine ArticleThe next wave of economic growth is going to come from knowledge-based businesses. What will those businesses and their products look like? A tire that... -
Coming Battle for Customer Information
Sales & Marketing Magazine ArticleCompanies collect information about customers to target valuable prospects more effectively, tailor their offerings to individual needs, improve customer... -
Making a Big Pivot - While Staying True to Your Original Mission
Innovation & Leadership Digital ArticleHow your organization can find new ways to fulfill its core purpose. -
3 Tactics to Accelerate a Digital Transformation
Strategy & Execution Digital ArticleWhat Singapore's DBS Bank learned as it moved toward a more distributed workforce. -
Will AI Replace the Front Office in Pro Sports?
Strategy & Execution Digital ArticleThe predictive power of machine learning is a game changer. -
Driving Organizational Change — Without Abandoning Tradition
Change management Digital ArticleTo shift entrenched ways of thinking, leaders need to understand and respect where people are coming from. -
Executives Need to Invest in Understanding the Customer Experience
Customer experience Digital ArticleOnly half of chief executives are confident they are able to provide high-quality digital experiences to customers, according to a new survey. -
The Future of Contactless Commerce
Sales & Marketing Digital ArticleFrom "pay by face" to AI-enabled assistants, next-generation digital technologies will have a massive impact. -
Implementing New Technology
Technology & Operations Magazine ArticleWhen introducing a new technology to their company, implementation managers must bridge the gap between the designers and the users of the innovation,... -
"A Product That Lets People Hold On to Their Habits"
Strategy & Execution SpotlightIntuit chairman Scott Cook attributes much of his company's success to the decision to design Quicken, Intuit's personal-finance software, to work like... -
The CEO of Chipotle on Charting a Culinary and Digital Turnaround
Digital transformation Magazine ArticleThe business not only survived the pandemic but emerged stronger.
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Pilkington Float Glass--1955
Technology & Operations Case Study11.95View Details The case examines the development of the float glass process at Pilkington in the mid-1950s. Pilkington has pursued the development of a radically new... -
Future-proofing HEINEKEN: The EverGreen strategy
Management Case Study8.95View Details Dolf van den Brink, CEO of HEINEKEN, left the company's global headquarters in Amsterdam for a company retreat. Over the next three days, the entire executive... -
Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive
Management Case Study8.95View Details In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as... -
Reawakening the Magic: Bob Iger and the Walt Disney Company (Abridged)
Strategy & Execution Case Study8.95View Details Mickey Mouse, Snow White, and Buzz Lightyear strolled down Main Street at the grand opening of Hong Kong Disney in the fall of 2005, pausing to snap selfies... -
Innovate Storytelling: How WEBTOON Entertainment Transformed Comics
Management Case Study8.95View Details Webtoon Entertainment, a subsidiary of Korea's dominant search engine, Naver, with over 60% of the market share, is a prime example of how a company creates... -
Hewlett-Packard: The Flight of the Kittyhawk (B)
Technology & Operations Case Study5.00View Details An abstract is not available for this product. -
Arcelik: From a Dealer Network to an Omnichannel Experience
Sales & Marketing Case Study9.95View Details Arcelik Turkey, the country's market leader in household appliances, was at an omnichannel crossroads in January 2020. Arcelik was a B2B player utilizing... -
Rebirth of the Swiss Watch Industry--1980-92 (A)
Organizational Development Case Study8.95View Details The Swiss watch industry has been devastated by new entrants from Asia in the low- and mid-priced watch segments. Japanese and Hong Kong firms have used... -
Harcourt Brace Jovanovich, Inc.
Strategy & Execution Case Study9.95View Details The board and management of General Cinema has to determine whether the acquisition of Harcourt Brace Jovanovich (HBJ), thereby entering the publishing... -
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
35.00View Details The bestselling classic on disruptive innovation, by renowned author Clayton M. Christensen. His work is cited by the world's best-known thought leaders,... -
Bus Uncle Chatbot - Creating a Successful Digital Business (A)
Strategy & Execution Case Study8.95View Details This case study is set in September 2016 to April 2021. It describes how Abhilash Murthy used the Digital Product Management (DPM) framework to create... -
Massimo Menichetti
Technology & Operations Case Study8.95View Details Examines different alternatives for the introduction of telemation and computer aided design in a small firm. The issues involve what extent of cooperation... -
Experian MicroAnalytics: Accelerating the Development of Mobile Financial Services in Developing Markets
Leadership & Managing People Case Study11.95View Details As the world population exceeded 7 billion by the end of 2011, various agencies working to alleviate poverty had come to a general consensus that pure... -
Digital Marketing at Unilever International
Strategy & Execution Case Study8.95View Details SINGAPORE, SEPTEMBER 2018. A Unilever internal venturing effort, UI was started in Singapore by Unilever veterans to substitute the rather inefficient... -
Solagen: Process Improvement in the Manufacture of Gelatin at Kodak
Technology & Operations Case Study6.95View Details Kodak must decide whether to make a major investment in a production facility designed around a new technique for producing the gelatin critical to so... -
Dental Associates of Northern Virginia (A)
Technology & Operations Case Study11.95View Details Dental Associates of Northern Virginia is one of the largest dental networks in northern Virginia. In this series of two cases, the head administrator... -
The Challenge of Synchromodality in the Port of Rotterdam
Management Case Study8.95View Details In November 2022 the program coordinator for digital innovation projects at Europe's largest port, in Rotterdam (Port), wanted to invest in new systems... -
Digital Transformation at L&T (A)
Organizational Development Case Study8.95View Details The case describes the digitalization of L&T Construction, the largest business of L&T, from conception to implementation. The CEO and MD of L&T believed... -
Allentown Materials Corp.: The Electronic Products Division (A)
Organizational Development Case Study9.95View Details A division of Allentown Materials Corp. has financial and organizational problems. Conflict and lack of coordination exist between functional groups.... -
Reimagining Hindustan Unilever (A)
Management Case Study8.95View Details In the fall of 2019, the CEO and MD of Hindustan Unilever (HUL), India's largest fast-moving consumer goods (FMCG) firm, is wondering what to do about...
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The CEO's Playbook for a Successful Digital Transformation
Strategy & Execution Digital ArticleFocus on these five areas. -
Play@Work at Yonyou: A Warm Cultural Empowerment Tool, Teaching Note
Organizational Development Digital ArticleTeaching Note for Product #TU0119 -
How Smart Tech Is Transforming Nonprofits
Strategy & Execution Digital ArticleAutomation and AI can free up staff in fundraising, communications, finance, and service delivery efforts. -
Pilkington Float Glass--1955
Technology & Operations Case Study11.95View Details The case examines the development of the float glass process at Pilkington in the mid-1950s. Pilkington has pursued the development of a radically new... -
Coming of the New Organization
Organizational Development Magazine ArticleTwenty years from now, the typical large business will have half the levels of management and one third the managers of its counterpart today. Work will... -
Future-proofing HEINEKEN: The EverGreen strategy
Management Case Study8.95View Details Dolf van den Brink, CEO of HEINEKEN, left the company's global headquarters in Amsterdam for a company retreat. Over the next three days, the entire executive... -
Zhiyuan: Digital Transformation in Supply Chain Financing Service, Teaching Note
Management Digital ArticleTeaching Note for Case W34640. -
High-Tech Touchpoints Are Changing Customer Experience
Customer experience Digital ArticleAs technology becomes more powerful and affordable, your company is only limited by its imagination. -
Information Technology Puts Power in Control Systems
Technology & Operations Magazine ArticleFaster and more flexible information technology can be converted into positive programs to help get and keep customers. It can revitalize the traditional... -
Customer Loyalty Is Overrated
Strategy & Execution SpotlightWhy do companies routinely succumb to the lure of rebranding? Because, say A.G. Lafley and Roger L. Martin, the authors of "Customer Loyalty Is Overrated,"...
