Mobile and wireless technology

Smartphones should be a retailer’s best friend.

Acquisitions were an important driver of Match’s growth.

If Tim Cook announces an iPhone 5 with only basic aesthetic changes, I will still shell out $299 to upgrade my iPhone 4 on launch day. This is not a fact...

Tools that solve real problems can inspire real loyalty.

On February 16, 2012, Barclays of U.K. launched Pingit, a service that lets people send and receive money using a smartphone. But this isn’t the first big innovation in mobile banking. These innovations are already happening in developing countries. Poor countries are jumping ahead of rich ones by building a 21st century infrastructure (because they […]

You don’t get to decide which device your customer uses to access the internet.

The payments platform company Xendit came to life with a pivot. Its founders first built a product that would allow individuals to exchange funds--like...

Cars, cosmetics, and cultural institutions have all played a role.

As technology develops, what customers expect from their companies develops too. There was a time when companies could operate without corporate websites or email contacts; now websites are the centerpiece of marketing and branding. Yet we cannot forget that most small firms did not adopt owing websites immediately. Though acquisition cost was relatively high then, […]

Soon your phone will know how you're feeling, and it might tell HR.

While the globe grapples with uncertain economic realities, “mobile” appears to be gold. Facebook is expected to announce their uniquely targeted mobile advertising model before the end of the month. Amazon is talking to Chinese manufacturer Fox Conn with ambitions of building their own mobile device to serve as a complement to Amazon’s considerable digital […]

It opens up a whole new world of digital marketing.

Another thing for CIOs to worry about.

Companies need an approach that changes as their customers do.

Notes from the frontier of pricing strategy.

A better way to allocate mobile ad dollars.

It was 2012 before they really started talking about mobile, according to their earnings calls.

Push notifications are becoming more and more like spam.

Lessons for the U.S. and Europe on how to cope with commercial disruption.

After all, we interact with our phones 150 times a day.