Management

Many managers of service businesses are aware that the strategic management (by which I mean the total process of selecting and implementing a corporate strategy) of service businesses is different from that of manufacturing businesses. This article discusses how pure service businesses are different from product-oriented businesses and why they require different strategic thinking. A […]

Interviews with workers from around the world shed light on their hopes and concerns.

Extreme uncertainty can tempt an organization to abandon budgeting. Consider your options instead.

It's natural to feel distracted when times are tough.

It's okay to have a personal communication style. During meetings, you'll bring a much-needed fresh perspective to the table.

Scrap metal entrepreneur Stephen Greer naively trusted his foreign partners—and lost millions to fraud. Here’s how he reclaimed his confidence and rebuilt his company.

As a manager, you are responsible for clarifying an organization's direction and communicating team members' roles in supporting it.

Most managerial work happens through talk--discussions, meetings, presentations, negotiations. And it is through talk that managers evaluate others and...

It's essential-but not always easy-to learn to delegate.

Today's leaders need to cultivate a range of approaches, rather than a fixed style.

When jobs are broken down into tiny pieces, employees have more flexibility-- but managers need to design jobs and delegate differently than they have...

Jim Keane, president and COO of Steelcase Inc., explains where managers should devote their time; their job isn't to be the smartest person in the room--it's...

The president and CEO of Estee Lauder Companies learned the importance of time management back when he worked under U.S. treasury secretary Donald Regan....

There are both legal and moral questions to consider.

As organizations debate whether and how to go back to the office, it's worth pausing to ask bigger questions about the purpose of work - and remote work....

If senior executives are feeling ever more pressed for time, why would they add more to their plates? It might sound counterintuitive, but research by...

Soft management does not mean weak management, says William Peace in this 1991 article. It means candor, openness, and vulnerability, but it also means...

Many managers are given first-aid training in the office. But very few receive any training for dealing with mental health crises that may arise in the...

It has nothing to do with the content.

Americans are outraged at the greediness of Wall Street analysts, dot-com entrepreneurs and, most of all, chief executive officers. How could Tyco's Dennis...