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Strategy is Different in Service Businesses
Strategy Magazine ArticleMany managers of service businesses are aware that the strategic management (by which I mean the total process of selecting and implementing a corporate strategy) of service businesses is different from that of manufacturing businesses. This article discusses how pure service businesses are different from product-oriented businesses and why they require different strategic thinking. A […] -
Research: How Do Warehouse Workers Feel About Automation?
Technology & Operations Digital ArticleInterviews with workers from around the world shed light on their hopes and concerns. -
Budgeting in an Uncertain Market
Finance & Accounting VideoExtreme uncertainty can tempt an organization to abandon budgeting. Consider your options instead. -
Keep Your Team on Track Amid Cost-Cutting, Layoffs, and Uncertainty
Leadership & Managing People Best PracticeIt's natural to feel distracted when times are tough. -
Find Your Voice in Meetings
It's okay to have a personal communication style. During meetings, you'll bring a much-needed fresh perspective to the table. -
Crucible: Battling Back from Betrayal
Cross-cultural management Magazine ArticleScrap metal entrepreneur Stephen Greer naively trusted his foreign partners—and lost millions to fraud. Here’s how he reclaimed his confidence and rebuilt his company. -
Crystal Clear Expectations
As a manager, you are responsible for clarifying an organization's direction and communicating team members' roles in supporting it. -
Power of Talk: Who Gets Heard and Why (HBR OnPoint Enhanced Edition)
Leadership & Managing People Magazine ArticleMost managerial work happens through talk--discussions, meetings, presentations, negotiations. And it is through talk that managers evaluate others and... -
How Delegation Helps Everyone
It's essential-but not always easy-to learn to delegate. -
Finding the Right Balance - and Flexibility - in Your Leadership Style
Leadership & Managing People Digital ArticleToday's leaders need to cultivate a range of approaches, rather than a fixed style. -
Managing in the Age of Hyperspecialization
When jobs are broken down into tiny pieces, employees have more flexibility-- but managers need to design jobs and delegate differently than they have... -
The Real Job of a Manager
Jim Keane, president and COO of Steelcase Inc., explains where managers should devote their time; their job isn't to be the smartest person in the room--it's... -
The Best Advice I Ever Got: William P. Lauder
Leadership & Managing People Magazine ArticleThe president and CEO of Estee Lauder Companies learned the importance of time management back when he worked under U.S. treasury secretary Donald Regan.... -
Should Employers Fire Employees Who Attend White Supremacist Rallies?
Dismissing employees Digital ArticleThere are both legal and moral questions to consider. -
"Remote Work Isn't a Perk to Toss into the Mix"
Leadership & Managing People Big IdeaAs organizations debate whether and how to go back to the office, it's worth pausing to ask bigger questions about the purpose of work - and remote work.... -
How Many Direct Reports?
Leadership & Managing People Magazine ArticleIf senior executives are feeling ever more pressed for time, why would they add more to their plates? It might sound counterintuitive, but research by... -
Hard Work of Being a Soft Manager (HBR Classic)
Leadership & Managing People Magazine ArticleSoft management does not mean weak management, says William Peace in this 1991 article. It means candor, openness, and vulnerability, but it also means... -
Helping an Employee in Distress
Leadership & Managing People SpotlightMany managers are given first-aid training in the office. But very few receive any training for dealing with mental health crises that may arise in the... -
The Other Factor that Makes an Idea Spread
Communication Digital ArticleIt has nothing to do with the content. -
I Was Greedy, Too
Leadership & Managing People Magazine ArticleAmericans are outraged at the greediness of Wall Street analysts, dot-com entrepreneurs and, most of all, chief executive officers. How could Tyco's Dennis...
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VivaColombia: The Challenge of Growing a Low-Cost Airline in Latin America
Global Business Case Study8.95View Details The case describes the emergence and business model of VivaColombia, a low-cost Colombian airline. The airline was established in 2008, although it did... -
Simulation in Excel and VBA
Strategy & Execution Case Study9.95View Details This note is an introduction to simulation in Excel and VBA. The note demonstrates different ways of doing simulation in Excel and Excel VBA with examples.... -
Acton-Burnett, Inc.
Leadership & Managing People Case Study8.95View Details Describes the formation, selection, and experience of a task force with multidepartmental membership. The problems faced by the task force leader at the... -
Layoffs in the Tech Industry: 2022-2023
Management Case Study8.95View Details This case examines the mass layoffs that swept through the tech industry (2022-2023) through the lens of four companies: Twitter, Stripe, Meta, and Google.... -
Harvard ManageMentor v11: Meeting Management Module
99.00View Details A timesaving guide to planning and conducting meetings from start to finish. Covers preparation, keeping the meeting on track, and follow-up. Includes... -
Ron Johnson: Retail at Target, Apple, and J.C. Penney
Sales & Marketing Case Study15.05View Details In April 2013, Ron Johnson (HBS '84) stepped down after just 18 months as CEO of J.C. Penney. In his brief tenure, Johnson, an acclaimed retailer respected... -
Doing Deals and Leading Teams at XAF Partners
Finance & Accounting Case Study8.95View Details Private equity firm XAF Partners, created out of the 2003 merger of Shanghai-based Xuan Partners and AF Group, a spin out of the Shanghai-based, emerging... -
Union City Schools: Sustaining the Turnaround
Organizational Development Case Study8.95View Details Under the leadership of Superintendent Thomas Highton, Union City Schools, New Jersey, underwent a 14-year turnaround. In 1989, the Union City School... -
Management Control Challenges at Hadassah University Hospital-Mt. Scopus
Leadership & Managing People Case Study8.95View Details Dr. Osnat Levtzion-Korach was the newly appointed Director of the Hadassah University Hospital-Mt. Scopus, a 350-bed academic community hospital located... -
Decision Making: Harvard ManageMentor
49.95View Details Smart decisions are a key to business success. In this course, students develop their decision-making skills by learning how to avoid common pitfalls... -
Citywide Building Services
Finance & Accounting Case Study8.95View Details -
Kanthal (A)
Finance & Accounting Case Study1.00View Details Multinational company needs an improved cost system to determine the profitability of individual customer orders. Its strategy is to have significant... -
Terner Technologies: Advanced Integrated Circuits Division (A)
Organizational Development Case Study8.95View Details A vice president of Terner Technologies, a computer and integrated circuits manufacturer with $2 billion in sales, struggles to convert a chip manufacturing... -
Cincinnati Children's Hospital Medical Center
Technology & Operations Case Study8.95View Details The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry.... -
Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive
Management Case Study8.95View Details In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as... -
Bausch & Lomb, Inc.: Pressure to Perform
Finance & Accounting Case Study8.95View Details Bausch & Lomb is the subject of press attacks and experiences a sharp fall in stock price when management practices are exposed. Aggressive goal setting,... -
Frank Mason (A)
Organizational Development Case Study6.95View Details Raises the following issues: understanding another person from his/her point of view, understanding how two people can view the same situation differently,... -
Who Is a Professional?
Leadership & Managing People Case Study8.95View Details Many occupations lay claim to professional status. Business executives, social workers, musicians, sportsmen, and academics describe their occupations... -
Transforming Verizon 2015: Going Above the Network
Strategy & Execution Case Study8.95View Details In 2015, the Chairman and CEO of Verizon Communications reflects on his four years leading the company and considers strategic repositioning for the future.... -
Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers
35.00View Details Knowledge workers create the innovations and strategies that keep their firms competitive and the economy healthy. Yet, companies continue to manage this...
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Calveta Dining Services, Inc.: A Recipe for Growth?, Teaching Note
Technology & Operations Digital ArticleTeaching Note for #4261. -
Strategy is Different in Service Businesses
Strategy Magazine ArticleMany managers of service businesses are aware that the strategic management (by which I mean the total process of selecting and implementing a corporate strategy) of service businesses is different from that of manufacturing businesses. This article discusses how pure service businesses are different from product-oriented businesses and why they require different strategic thinking. A […] -
VivaColombia: The Challenge of Growing a Low-Cost Airline in Latin America
Global Business Case Study8.95View Details The case describes the emergence and business model of VivaColombia, a low-cost Colombian airline. The airline was established in 2008, although it did... -
Research: How Do Warehouse Workers Feel About Automation?
Technology & Operations Digital ArticleInterviews with workers from around the world shed light on their hopes and concerns. -
Harvard Management Update, September 2001, Volume 6, Number 9
Leadership & Managing People Other Article10.95View Details Includes these articles: "How to Ruin a Merger: Five People-Management Pitfalls to Avoid," "A Quick-Hit Approach to Cost Savings," "The 10 Commandments... -
Budgeting in an Uncertain Market
Finance & Accounting VideoExtreme uncertainty can tempt an organization to abandon budgeting. Consider your options instead. -
Simulation in Excel and VBA
Strategy & Execution Case Study9.95View Details This note is an introduction to simulation in Excel and VBA. The note demonstrates different ways of doing simulation in Excel and Excel VBA with examples.... -
Keep Your Team on Track Amid Cost-Cutting, Layoffs, and Uncertainty
Leadership & Managing People Best PracticeIt's natural to feel distracted when times are tough. -
Acton-Burnett, Inc.
Leadership & Managing People Case Study8.95View Details Describes the formation, selection, and experience of a task force with multidepartmental membership. The problems faced by the task force leader at the... -
Layoffs in the Tech Industry: 2022-2023
Management Case Study8.95View Details This case examines the mass layoffs that swept through the tech industry (2022-2023) through the lens of four companies: Twitter, Stripe, Meta, and Google....