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Power of Talk: Who Gets Heard and Why (HBR OnPoint Enhanced Edition)
Leadership & Managing People Magazine ArticleMost managerial work happens through talk--discussions, meetings, presentations, negotiations. And it is through talk that managers evaluate others and... -
Taking the Stress out of Stressful Conversations
Organizational Development Magazine ArticleStressful conversations are unavoidable in life. In business, they can run the gamut from firing a subordinate to, curiously enough, receiving praise.... -
Corporate Writing Doesn't Have to Sound Like It's Written by Committee
Communication Digital ArticleClarify your feedback process. -
Please Stop Using These Phrases in Meetings
Leadership & Managing People Digital Article"I'm going to give you 10 minutes of your life back," and other unbearable meeting jargon. -
How to Write a Winning Business Plan (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleA well-conceived business plan is essential to the success of an enterprise. Whether you are starting up a venture, seeking additional capital for an... -
Four Steps to Building a Strategic Communications Capability
Business communication Digital ArticleDo you have the confidence that every message and experience that customers have with your organization rings true and leaves a positive impression? Developing an integrated communications capability within your organization will give you just that. It will also enhance your reputation and the value of your brand. It’s essential to your business. But it’s […] -
Leadership Is a Conversation
Leadership Magazine ArticleHow to improve employee engagement and alignment in today’s flatter, more networked organizations -
Words for the Wise
Organizational Development Magazine ArticleSome CEOs inspire their people to outstanding performance; others prompt yawns from their employees. A new study suggests that part of the difference... -
Kinesthetic Speaker: Putting Action into Words
Leadership & Managing People Magazine ArticleSpeeches and presentations offer an interesting catch-22: executives don't want to spend long hours creating them, and people don't want to sit for long... -
Making the Case for the Resources Your Team Needs
Negotiating skills Digital ArticleSix strategies to help you persuade leadership to give your team more tools, personnel, or funds. -
Use Twitter to Collect Micro-Feedback
Sales & Marketing Digital Article"Ugh," you may sigh to yourself when you receive a colleague's request to fill out a 360-degree feedback instrument with 150 items. Of course you're lucky... -
Telling Tales
Organizational Development Magazine ArticleA carefully chosen story can help the leader of an organization translate an abstract concept into a meaningful mandate for employees. The key is to know... -
I Won't Hire People Who Use Poor Grammar. Here's Why.
Communication Digital ArticleIf you think an apostrophe was one of the 12 disciples of Jesus, you will never work for me. If you think a semicolon is a regular colon with an identity... -
Promise-Based Management: The Essence of Execution
Organizational Development Magazine ArticleCritical initiatives stall for a variety of reasons--employee disengagement, a lack of coordination between functions, complex organizational structures... -
How to Create Company Values That Actually Resonate
Mission statements Digital ArticleFive tips to help you avoid cliches and write something memorable. -
The Case of the Floundering Expatriate (HBR Case Study)
Leadership & Managing People Magazine ArticleFrank Waterhouse, CEO of Argos Diesel, Europe, is exasperated. Bert Donaldson, who arrived in Zurich a year ago to create a European team--to facilitate... -
How to Talk with Your Team About the Elephant in the Room
Communication Digital ArticleA five-step process to discuss problems that feel too threatening, too uncomfortable, or too hidden to bring to the surface. -
Persuading the Unpersuadable
Leadership & Managing People Magazine ArticleWe live in an age of polarization. Many of us may be asking ourselves how, when people disagree with or discount us, we can persuade them to rethink their... -
Why You Need a "State of the Company" Address
Matthew Taylor, CEO of the Royal Society of Arts, publicly updates his organization once a year to keep the company's vision alive. -
I Thought I Knew What Good Management Was
Leadership & Managing People Magazine ArticleAppointed general manager in 1980 of Westinghouse's newly created Synthetic Fuels Division (SFD), William Peace devoted most of his time to strategy at...
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How Leaders Miscommunicate When Tensions Are High
Leadership and managing people Digital ArticleFive common mistakes to avoid. -
HBR’s Picks on Managing Social and Political Issues at Work
Business and society Big IdeaArticles and podcast episodes on speaking up, employee activism, and politics. -
A Leader’s Guide to Navigating Employee Activism
Business and society Big IdeaHow companies can choose when — and whether — to act on employees’ concerns. -
When Business and Politics Collide
Management Digital ArticleToday's employees, particularly young ones, expect their employers to speak out about the social, political, and environmental issues they care about.... -
Using Prompt Engineering to Better Communicate with People
Business communication Digital ArticleChoose your words as carefully with people as you do with generative AI. -
Rid Your Organization of Obstacles That Infuriate Everyone
Business management Magazine ArticleHow every company can fight the “addition sickness” that complicates work -
The New Rules of Executive Presence
Managing yourself Magazine ArticleHow leaders need to think and act now -
How to Handle an Emotionally Charged Negotiation
Meeting management Digital ArticleA tool to help leaders bring hidden issues to the table. -
When Your Go-To Problem-Solving Approach Fails
Organizational decision making Digital ArticleEight steps to help you assess what’s not working — and why. -
Storytelling That Drives Bold Change
Change management Magazine ArticleHow to craft a narrative that matters -
How to Create Company Values That Actually Resonate
Mission statements Digital ArticleFive tips to help you avoid cliches and write something memorable. -
10 Ways to Prove You’re a Strategic Thinker
Management communication Digital ArticleIt’s not enough to have good ideas. You also have to communicate them effectively. -
How Project Managers Can Better Navigate Setbacks
Project management Digital ArticleStart by understanding how our brains process the experience. -
Managing a Project? Formalize Your Follow-Up Process.
Project management Digital ArticleConsistent follow-up is what makes projects run as smoothly, efficiently, and effectively as possible. -
How to Speak Confidently to Your Team During Chaotic Times
Leadership and managing people Digital ArticleWhat to say when you don’t have all the information. -
Making the Case for the Resources Your Team Needs
Negotiating skills Digital ArticleSix strategies to help you persuade leadership to give your team more tools, personnel, or funds. -
7 Ways to Make Employees Feel Respected, According to Research
Leading teams Digital ArticleBased on data collected from more than 4,500 employees. -
Reducing Information Overload in Your Organization
Internal communication Digital ArticleDon’t let overcommunication tank productivity. -
How to Communicate a Tough Decision to Your Team
Management communication Digital ArticleSix strategies to help you deliver bad news compassionately. -
Ask This Question at Your Next Meeting
Meeting management Digital ArticleThe answers to “What are you stuck on?” can unlock a host of benefits, from reduced procrastination to greater trust.
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Harvest City: The Intelligent Procurement System Project
Leadership & Managing People Case Study8.95View Details The Harvest City case describes the implementation of a cloud- and IoT-based intelligent procurement system at a new convention complex in the U.S. Midwest.... -
Safeway, Inc.'s Leveraged Buyout (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
Principles of Effective Persuasion
Leadership & Managing People Case Study8.95View Details Summarizes six principles of effective persuasion. A rewritten version of an earlier note. -
BAE Automated Systems (A): Denver International Airport Baggage-Handling System
Technology & Operations Case Study9.95View Details Describes the events surrounding the construction of the BAE baggage-handling system at the Denver International Airport. It looks specifically at project... -
The Waterview
Leadership & Managing People Case Study8.95View Details The snack bar supervisor of The Waterview resort in Northern Ontario just had another argument with his boss. He was angry and hated the thought of finishing... -
Alibaba Group Holding Limited: Why and How Does Leadership Matter to a Company's Growth, Success and Future Prospects?
Management Case Study8.95View Details Alibaba Group Holding Limited is an operator of online mobile marketplaces in retail and wholesale trade. They are a multinational technology conglomerate... -
HBR Guide to Better Business Writing
Communication BookDON'T LET YOUR WRITING HOLD YOU BACK. When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a... -
Performance Reviews (HBR 20-Minute Manager Series)
Conducting performance reviews can be stressful. But these conversations are critical to your employees' development, allowing you to formally communicate... -
BAE Automated Systems (B): Implementing the Denver International Airport Baggage-Handling System
Technology & Operations Case Study5.00View Details Describes the negotiations between the City of Denver officials, airlines, consulting companies, and BAE for the construction of a backup baggage system... -
Exxon: Communications After Valdez
Organizational Development Case Study8.95View Details Focuses on the communications in the period immediately following the March 24, 1989 Alaska oil spill caused by the Exxon Valdez. Includes the text of... -
When Should CEOs Speak Out Publicly? The 2021 Georgia Voting Law
Leadership & Managing People Case Study15.05View Details This case describes the March 2021 passage of a voting and elections law in the U.S. state of Georgia and reactions by corporations and corporate leaders... -
The Canons of Rhetoric
Communication Case Study8.95View Details This technical note is employed in MBA, executive education, and undergraduate courses that cover the art of persuasion. It is used in the core Management... -
The Garden Depot
Leadership & Managing People Case Study11.95View Details The office manager at the Garden Depot was growing increasingly concerned with the inability of the landscaping manager to handle his workload and subordinates.... -
Leading by Example
9.95View Details Wondering how the most accomplished leaders from around the globe have tackled their toughest challenges? Now you can find out--with Lessons Learned.... -
Safeway, Inc.'s Leveraged Buyout (C): Media Response
Finance & Accounting Case Study5.00View Details Focuses exclusively on the controversy by presenting the media responses to the LBO and its aftermath, including full text of Faludi's interview with... -
Fingerhut's Price Strategy
Innovation & Entrepreneurship Case Study8.95View Details Fingerhut, based in Minnetonka, Minnesota, is a direct-marketing company that sells a smorgasbord of consumer goods through an array of specially targeted... -
Wikis at Dresdner Kleinwort Wasserstein: (A)
Technology & Operations Case Study9.95View Details In October 2005, Myrto Lazopoulou, head of user centered design at the investment bank Dresdner Kleinwort Wasserstein (DrKW), contemplates how to spread... -
The Confederation of Indian Industry (CII)-ITC Centre of Excellence for Sustainable Development (CESD)
Management Case Study5.00View Details Supplement to cases IMB951 and IMB953. Transcript from the interview of IIMB Case Writer Ms. Jacqueline Gomes in conversation with Ms. Seema Arora, Deputy... -
Executing Change: Three Generic Strategies
Leadership & Managing People Case Study8.95View Details ...
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Power of Talk: Who Gets Heard and Why (HBR OnPoint Enhanced Edition)
Leadership & Managing People Magazine ArticleMost managerial work happens through talk--discussions, meetings, presentations, negotiations. And it is through talk that managers evaluate others and... -
The HBR Guide to Better Business Writing: 11. Be Plain-Spoken: Avoid Bizspeak
Leadership & Managing People Book Chapter8.95View Details The HBR Guide to Better Business Writing is a 21-chapter book written by Bryan A. Garner and published in 2013 by the HBR Press. The author presents strategies... -
Off the Cuff, into History
Communication Other Article4.50View Details Don't think that a great speech can't be spontaneous. Dr. Martin Luther King Jr.'s "I Have a Dream" speech, delivered on August 28, 1963 in front of some... -
Harvest City: The Intelligent Procurement System Project
Leadership & Managing People Case Study8.95View Details The Harvest City case describes the implementation of a cloud- and IoT-based intelligent procurement system at a new convention complex in the U.S. Midwest.... -
Developing Your Career: And Theirs
Organizational Development Book Chapter8.95View Details Career development is the process of assessing where you are in your work life, deciding where you want to be, and then making the changes necessary to... -
How to Get Around Writer's Block
Organizational Development Other Article4.50View Details Maybe your third-quarter sales report is nothing like your favorite novel. But that doesn't mean you can't learn a few tricks from creative writers. HMCL... -
Taking the Stress out of Stressful Conversations
Organizational Development Magazine ArticleStressful conversations are unavoidable in life. In business, they can run the gamut from firing a subordinate to, curiously enough, receiving praise.... -
Informal Interpersonal Communication
Leadership & Managing People Digital ArticleProject Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author.... -
Safeway, Inc.'s Leveraged Buyout (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
Principles of Effective Persuasion
Leadership & Managing People Case Study8.95View Details Summarizes six principles of effective persuasion. A rewritten version of an earlier note.
