Internal communication

Five strategies to help leaders strike the right balance between saying nothing and saying too much.

Why do some teams consistently deliver high performance while other, seemingly identical teams struggle? Led by Sandy Pentland, researchers at MIT's Human...

Strategies to empower people instead of increasing their anxiety.

I recently returned from London where we held our 2008 annual European Balanced Scorecard Summit. Each of our summits features the induction of companies...

[For more, visit the Communication Insight Center.] Editors’ note: This is the first in a series of posts examining myths about why employees don’t speak up, based on the June HBR article, “Debunking Four Myths About Employee Silence.” Leaders are supposed to solve problems and drive strategies. Judging by their performance over the last few […]

As they deal with a business landscape that is evolving constantly, rapidly, and unpredictably, executives all over the world are full of questions about...

Consider two scenarios: Company A is a medical device maker that just released a new pacemaker. Its datasheet states that the device could fail once every...

Don't let overcommunication tank productivity.

Unscramble your signals.

To get constructive feedback, go outside the usual channels.

Leaders find transitions into new roles the most challenging times in their professional lives, when they either build credibility and create momentum...

With practice, you can deliver difficult news effectively and compassionately.

Brain scans are showing us in new detail exactly what entices readers. Scientists can see a group of midbrain neurons--the "reward circuit"--light up...

[For more, visit the Communication Insight Center.] “Courage, innovation and discipline help drive company performance especially in tough economic times. Effective internal communications can keep employees engaged in the business and help companies retain key talent, provide consistent value to customers, and deliver superior financial performance to shareholders.” Watson Wyatt 2009 According to Watson Wyatt’s […]

The world has changed - and so have your employees and customers.

Four strategies to help you shift your mindset.

How to be a more gracious leader.

Multicultural teams offer a number of advantages to international firms, including deep knowledge of different product markets, culturally sensitive customer...

Ensure that when crisis hits, neither the business nor the family implodes.

Define an end goal that stays constant - even as the means to achieve it change.