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Six Simple Rules for Managing Complexity
Yves Morieux, director of the BCG Institute for Organization, argues that imposing formal processes, structures, and guidelines only makes things more... -
Too Far Ahead of the IT Curve? (HBR Case Study)
Technology & Operations Magazine ArticlePeachtree Healthcare has major IT infrastructure problems, and CEO Max Berndt is struggling to find the right fix. He can go with a single set of systems... -
Creating Project Plans to Focus Product Development
Technology & Operations Magazine ArticleThe long-term competitiveness of most manufacturers depends on their product development capabilities. Yet most companies' development process is unruly... -
Work with Me
Sales & Marketing Magazine ArticleShould service firms show clients their inner workings or keep their cards close? Recent research touts the benefits of letting customers know how firms... -
How Process Enterprises Really Work
Managing people Magazine ArticleWhat do IBM, Texas Instruments, Owens Corning, and Duke Power have in common? They’re all redesigning their organizations around their core processes—and reaping enormous benefits as a result. -
Another Look at How Toyota Integrates Product Development
Technology & Operations Magazine ArticleChallenged by world-class competitors, manufacturing companies in the United States have greatly improved their product development efforts as well as... -
Innovate at Your Own Risk: Deborah Wince-Smith on Competitiveness
Emerging markets Magazine ArticleThe U.S. may be the world’s leading innovator, but it won’t be for long if investors, regulators, and the legal establishment continue to penalize companies for risk taking, says Deborah Wince-Smith, president of the Council on Competitiveness. Recently, the council’s National Innovation Initiative, a leadership network of CEOs and university presidents, released a report in […] -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,... -
Manage Your Team's "Dissensus"
Leadership & Managing People Digital ArticleHave you ever been in a team meeting and wondered something like, "Why did the boss gave Jamie that assignment? I think Susan is a better match for the... -
Too Far Ahead of the IT Curve? (HBR Case Commentary)
Technology & Operations Magazine ArticlePeachtree Healthcare has major IT infrastructure problems, and CEO Max Berndt is struggling to find the right fix. He can go with a single set of systems... -
3 Project Management Strategies for a Hybrid Workplace
Leadership & Managing People Digital ArticleMake digital tools work for you - not against you. -
Creating a Culture of Quality
Organizational culture Magazine ArticleFinancial incentives don’t reduce errors. Employees must be passionate about eliminating mistakes. -
Performance Objectives
Strategy & Execution VideoCommunicate strategic objectives to employees and align their day-to-day activities to their high-level objectives. -
4 Ways to Remove “Sludge” from Health Care Processes
Behavioral economics Digital ArticleAdvice from three senior managers at Ascension. -
Creating Project Plans to Focus Product Development (HBR OnPoint Enhanced Edition)
Technology & Operations Magazine ArticleThe long-term competitiveness of most manufacturers depends on their product development capabilities. Yet most companies' development process is unruly... -
Lessons from the Mayo Clinic on Using Data to Improve Surgical Outcomes
Operations and supply chain management Digital ArticleIts neurosurgery department built a dashboard to track quality of care, negotiate contracts, and inform conversations with patients. -
Put a Good Idea into Action
When strong project management is teamed with creative thinking and subject expertise, the result is greater than the sum of each part. -
Innovation at the Speed of Information
Innovation Magazine ArticleDeveloping a new product involves trial and error, but beyond a certain point, redesign becomes wasteful. A practical and proven tool, the Design Structure Matrix, can help streamline the way a company innovates. -
You Can Manage Construction Risks
Strategy & Execution Magazine ArticleAlthough construction is one of the riskiest things any company will do, upper management often ignores the risk or treats it as if it's uncontrollable.... -
Six Sigma Pricing
Technology & Operations Magazine ArticleMany companies are now good at managing costs and wringing out manufacturing efficiencies. The TQM movement and the disciplines of Six Sigma have seen...
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WillowTree: Project Driven with a Product Mindset
Strategy & Execution Case Study8.95View Details WillowTree began as a small digital products company in 2007. By 2020, it had more than 500 full-time team members operating out of offices in four locations,... -
France Telecom (C): An Unprecedented Trial
Organizational Development Case Study5.00View Details In the C case we learn that former CEO Didier Lombard, Deputy Chief Executive Louis-Pierre Wenes, Human Resources Head Olivier Barberot and France Telecom... -
Pilkington Float Glass--1955
Technology & Operations Case Study11.95View Details The case examines the development of the float glass process at Pilkington in the mid-1950s. Pilkington has pursued the development of a radically new... -
The Challenge of Sharing Absolutely Everything: The Case of Le Manoir, an Income-Sharing Intentional Community (Part A)
Strategy & Execution Case Study8.95View Details This three-part case focuses on Le Manoir, an income-sharing intentional community in the Gaspésie region. A self-managed, self-sufficient community,... -
Executing the Bogibeel Bridge for Social Impact: Risk Planning and Managing Earned Value
Technology & Operations Case Study8.95View Details The case goes on to describe the enormous challenges involved in building the 4.94 km long Bogibeel Bridge in the North Eastern Region (NER) of India.... -
Clothes 'R' Us Point-of-Sale Initiative: Managing IT Programs
Technology & Operations Case Study8.95View Details The case concerns a real $25 million program consisting of nine concurrent projects to deliver and implement a custom-built in-store customer relationship... -
HBR Guide to Managing Strategic Initiatives
Strategy & Execution Book21.95View Details Put strategy into action. Managing a successful strategic initiative may be the key to transforming your company--and propelling your career forward.... -
Performance Management at Afreximbank
Finance & Accounting Case Study8.95View Details -
An Artificial Intelligence (AI)-Based Disruptive Innovation in Cataract Screening: The Case of E-Paarvai
Management Case Study8.95View Details This case examines the vital social problem of the rising incidence of cataracts in India, especially in the elderly population. It describes the design... -
The Challenge of Sharing Absolutely Everything: The Case of Le Manoir, an Income-Sharing Intentional Community (Part B)
Strategy & Execution Case Study5.00View Details Case Supplement for Case HEC309 -
Megacard Corporation
Leadership & Managing People Case Study8.95View Details This case requires a decision on the possible consolidation of three Midwest business-travel centers. Significant cost savings in service representatives... -
Cincinnati Children's Hospital Medical Center
Technology & Operations Case Study8.95View Details The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry.... -
A Primer on OKRs
Management Case Study8.95View Details The OKR framework is a popular goal-setting and strategy execution tool that uses goal setting through "Objectives" and measuring performance using "Key... -
Harvest City: The Intelligent Procurement System Project
Leadership & Managing People Case Study8.95View Details The Harvest City case describes the implementation of a cloud- and IoT-based intelligent procurement system at a new convention complex in the U.S. Midwest.... -
A-Media Limited: Project Scheduling and Risk Management
Management Case Study8.95View Details On Thursday, July 13, 2017, the project manager and the chief executive officer for A-Media Limited were making a significant decision about their company.... -
Vueling's Mobile Strategy Takes Flight
Technology & Operations Case Study8.95View Details Vueling Airlines announced in 2014 that a larger percentage of its IT budget would be spent on mobile applications than on the website. However, the revenue... -
Gati: Achieving Quality Excellence in Shipment Delivery
Technology & Operations Case Study8.95View Details The general manager at Gati, a well-known logistics services company in India, was worried about the number of complaints the company had received. The... -
Philips: Redefining Telehealth
Leadership & Managing People Case Study8.95View Details As one of the world's largest healthcare companies, Philips sought to reach beyond the walls of the hospital and expand its hospital-to-home program to... -
Pho Hoa Dorchester
Leadership & Managing People Case Study8.95View Details Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester, Massachusetts that opened in 1992. As he approached retirement in recent years,... -
J. Perez Foods (A)
Innovation & Entrepreneurship Case Study8.95View Details Examines the tensions that occur in family shareholder groups and how to prepare for them and manage them.
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Play@Work at Yonyou: A Warm Cultural Empowerment Tool, Teaching Note
Organizational Development Digital ArticleTeaching Note for Product #TU0119 -
WillowTree: Project Driven with a Product Mindset
Strategy & Execution Case Study8.95View Details WillowTree began as a small digital products company in 2007. By 2020, it had more than 500 full-time team members operating out of offices in four locations,... -
France Telecom (C): An Unprecedented Trial
Organizational Development Case Study5.00View Details In the C case we learn that former CEO Didier Lombard, Deputy Chief Executive Louis-Pierre Wenes, Human Resources Head Olivier Barberot and France Telecom... -
Pilkington Float Glass--1955
Technology & Operations Case Study11.95View Details The case examines the development of the float glass process at Pilkington in the mid-1950s. Pilkington has pursued the development of a radically new... -
The Challenge of Sharing Absolutely Everything: The Case of Le Manoir, an Income-Sharing Intentional Community (Part A)
Strategy & Execution Case Study8.95View Details This three-part case focuses on Le Manoir, an income-sharing intentional community in the Gaspésie region. A self-managed, self-sufficient community,... -
Executing the Bogibeel Bridge for Social Impact: Risk Planning and Managing Earned Value
Technology & Operations Case Study8.95View Details The case goes on to describe the enormous challenges involved in building the 4.94 km long Bogibeel Bridge in the North Eastern Region (NER) of India.... -
Clothes 'R' Us Point-of-Sale Initiative: Managing IT Programs
Technology & Operations Case Study8.95View Details The case concerns a real $25 million program consisting of nine concurrent projects to deliver and implement a custom-built in-store customer relationship... -
HBR Guide to Managing Strategic Initiatives
Strategy & Execution Book21.95View Details Put strategy into action. Managing a successful strategic initiative may be the key to transforming your company--and propelling your career forward.... -
Performance Management at Afreximbank
Finance & Accounting Case Study8.95View Details -
An Artificial Intelligence (AI)-Based Disruptive Innovation in Cataract Screening: The Case of E-Paarvai
Management Case Study8.95View Details This case examines the vital social problem of the rising incidence of cataracts in India, especially in the elderly population. It describes the design...