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New Laws on Data Privacy and Security Are Coming. Is Your Company Ready?
Cybersecurity and digital privacy Digital ArticleThe consequences of weak security are about to go way beyond bad PR. -
How to Create a Worker Safety Hotline That Really Works
Sexual harassment Digital ArticleFour research-backed recommendations. -
Balancing "We" and "Me": The Best Collaborative Spaces Also Support Solitude
Technology & Operations Magazine ArticleThe open office is the dominant form of workspace design for good reason: It fosters collaboration, promotes learning, and nurtures strong culture. But... -
Facebook’s Misleading Campaign Against Apple’s Privacy Policy
Customer experience Digital ArticleIt claims Apple’s plan to give users more control over their data will harm small businesses. But the facts don’t add up. -
What Was Privacy?
Organizational Development Magazine ArticleWhy is that question in the past tense? Because individuals can no longer feel confident that the details of their lives - from identifying numbers to... -
The Sweet Spot Between Privacy and Transparency
Ethan Bernstein, assistant professor at Harvard Business School, on how to boost productivity within an open work environment. -
Where Automated Job Interviews Fall Short
Leadership & Managing People Digital ArticleResearch shows that these systems are often discriminatory, alienating, and deeply stressful for job seekers. -
Companies Need to Prove They Can Be Trusted with Technology
Business and society Digital ArticleConsumers have lost confidence in tech — and the companies who develop it. Here’s how organizations can restore digital trust. -
3 Strategies to Earn Consumer Trust in Email Marketing
Marketing Digital ArticlePeople prefer a personalized message — but are also skeptical of how companies use their data. Here’s how to thread the needle. -
What Customer Data Collection Could Mean for Workers
Technology & Operations Digital ArticleEmployees are getting caught in the middle of real-time monitoring. -
The Transparency Trap
Organizational Development Magazine ArticleTo promote accountability, productivity, and shared learning, many organizations create open work environments and gather reams of data on how individuals... -
Stop Screening Job Candidates' Social Media
Organizational Development Magazine ArticleStick to evidence-based recruiting. -
Data Privacy Rules Are Changing. How Can Marketers Keep Up?
Technology & Operations Digital ArticleAnalytics and automation technologies make it easier than you might expect. -
Have Your Privacy Policies Kept Up with Your Digital Transformation?
Technology & Operations Digital ArticleThe pandemic has rapidly transformed many companies' business models. -
Ads That Don't Overstep
Sales & Marketing Magazine ArticleData gathered on the web has vastly enhanced the capabilities of marketers. With people regularly sharing personal details online and internet cookies... -
Bring Human Values to AI
Business ethics Magazine ArticleSpeed and efficiency used to be the priority. Now issues such as safety and privacy matter too. -
How to Monitor Your Employees - While Respecting Their Privacy
Leadership & Managing People Digital ArticleFirst, ask yourself whether it's really necessary. -
How to Capitalize on Generative AI
Technology & Operations SpotlightBusiness leaders are struggling to understand how seriously they should take generative AI. It has already displayed breathtaking powers to create new... -
Do You Care About Privacy as Much as Your Customers Do?
Technology & Operations Digital ArticleIf you don't protect your users' data, they'll find a company who will. -
How GDPR Changed European Companies' Tech Stacks
Strategy & Execution Digital ArticleResearchers studied 400 e-commerce firms to understand how they balanced efficiency and compliance.
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Organizing Competition in Indianapolis: Mayor Stephen Goldsmith and the Quest for Lower Costs (B)
Innovation & Entrepreneurship Case Study5.00View Details During his successful 1991 bid for the indianapolis mayoralty, Stephen Goldsmith is clear about his preference for privatizing city services. Once in... -
Facebook (A)
Strategy & Execution Case Study8.95View Details Facebook was one of the many social networking Web sites (such as MySpace.com) that launched in 2004. A free-access site that allowed users to connect... -
Google: Targeting the Health Care Market with Fitbit
Leadership & Managing People Case Study8.95View Details Alphabet Inc.'s Google LLC (Google) purchased Fitbit Inc. (Fitbit) in November 2019 for US$2.1 billion, marking its foray into health care, and by January... -
Mindmasters: The Data-Driven Science of Predicting and Changing Human Behavior
Management BookA refreshingly relatable exploration of how algorithms penetrate the most intimate aspects of our psychology, and how we can regain mastery over our lives--from... -
Artea: Designing Targeting Strategies
Sales & Marketing Case Study8.95View Details This collection of exercises aims to teach students about 1)Targeting Policies; and 2)Algorithmic bias in marketing-implications, causes, and possible... -
Sunk Costs: The Plan to Dump the Brent Spar
Global Business Case Study8.95View Details Faced with the need to dispose of an offshore oil storage installation, the Royal Dutch Shell Corporation develops what it believes is a straightforward... -
NBA Biometric Data: Privacy vs. Performance
Sales & Marketing Case Study14.00View Details The NBA and the player's union that represented NBA players signed a collective bargaining agreement. The agreement created the formation of a wearables... -
Facebook: A Business Model Under Attack
Strategy & Execution Case Study11.95View Details By 2019, Facebook Inc.'s (Facebook's), popular social media and social networking service (known as Facebook) that launched in 2004, had emerged as one... -
eRecon Software Development at Hospital Corporation of America
Leadership & Managing People Case Study8.95View Details On July 28, 2014, the eRecon technical team at Physician Services Group in Hospital Corporation of America, gathered in the main conference room just... -
Privacy Issues and Monetizing Twitter
Innovation & Entrepreneurship Case Study8.95View Details It was early 2010, and the Twitter Trio, the founders of Twitter, were faced with a changing market situation and a pressure to make money. Twitter was... -
Amazon Alexa and Patient Engagement
Sales & Marketing Case Study8.95View Details The Palo Alto Health System had three hospitals, 1,600 physicians, and over 1 million patients each year - and a new risk-based model that incentivized... -
BlueOrchard Finance: Connecting Microfinance to Capital Markets: Sequel
Finance & Accounting Case Study5.00View Details Microfinance is a field that has received increasing attention over the years in the development community. It consists of the delivery of financial services... -
Aadhaar: India's Big Experiment with Unique Identification (B)
Technology & Operations Case Study5.00View Details Many people take identity for granted, confident that they can prove they are who they say they are by using a driver's license or other ID card. For... -
SF Express: Data Wars
Technology & Operations Case Study8.95View Details SF Express Group Co. Ltd. (SF Express) was a leading express delivery and logistics solutions provider in China. In May 2017, SF Express became involved... -
Algorithmic Bias in Marketing
Sales & Marketing Case Study8.95View Details This note focuses on algorithmic bias in marketing. First, it presents a variety of marketing examples in which algorithmic bias may occur. The examples... -
Apple: Privacy vs. Safety? (A)
Leadership & Managing People Case Study8.95View Details In 2015, Apple CEO Tim Cook debuted the iPhone 6S with enhanced security measures that enflamed a debate on privacy and public safety around the world.... -
Facebook (B)
Strategy & Execution Case Study5.00View Details Miranda Shaw had decided to do a Google search on the two finalists for the open position in her company. Based on the photos she saw on her preferred... -
Apple: Privacy vs. Safety? (B)
Leadership & Managing People Case Study5.00View Details In 2016 and 2017, Apple refused to help the FBI access the iPhones of two mass shooters. These refusals highlighted Apple's stated policy of supporting... -
The Year in Tech, 2025: The Insights You Need from Harvard Business Review
Management Book22.95View Details A year of HBR's essential thinking on tech--all in one place. From generative AI to fintech to spatial computing, new tech innovations are reshaping organizations... -
Digital for Good: Raising Kids to Thrive in an Online World
Kids deserve a better digital future. Help them create it. When it comes to raising children in a digital world, every parent feels underprepared and...
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How to Promote Home Delivery of Prescription Drugs? Give Employees a "Nudge"
Finance & Accounting Audio20.18View Details Bob Nease, chief scientist at Express Scripts, wants to promote home delivery of prescription drugs by mail - a process proven to lower error rates, increase... -
Organizing Competition in Indianapolis: Mayor Stephen Goldsmith and the Quest for Lower Costs (B)
Innovation & Entrepreneurship Case Study5.00View Details During his successful 1991 bid for the indianapolis mayoralty, Stephen Goldsmith is clear about his preference for privatizing city services. Once in... -
In the Company of Spies: When Competitive Intelligence Gathering Becomes Industrial Espionage
Strategy & Execution Digital ArticleAt what point does legitimate competitive intelligence gathering cross the line into industrial espionage, and what is it about certain intelligence-gathering... -
Someone to watch over me: The integration of privacy and corporate social responsibility
Leadership & Managing People Digital ArticleFirms' relationships with key stakeholders are increasingly threatened by privacy concerns. Given the role of firm corporate social responsibility (CSR)... -
Facebook (A)
Strategy & Execution Case Study8.95View Details Facebook was one of the many social networking Web sites (such as MySpace.com) that launched in 2004. A free-access site that allowed users to connect... -
New Laws on Data Privacy and Security Are Coming. Is Your Company Ready?
Cybersecurity and digital privacy Digital ArticleThe consequences of weak security are about to go way beyond bad PR. -
Google: Targeting the Health Care Market with Fitbit
Leadership & Managing People Case Study8.95View Details Alphabet Inc.'s Google LLC (Google) purchased Fitbit Inc. (Fitbit) in November 2019 for US$2.1 billion, marking its foray into health care, and by January... -
Google Buys Fitbit, and Twitter Bans Political Ads
Strategy & Execution Audio20.18View Details Youngme, Felix, and Mihir discuss Google's announcement that it's buying Fitbit and what this tells us about the future of wearable computing. Later in... -
Protecting Corporate Intellectual Property: Legal and Technical Approaches
Technology & Operations Digital ArticleThe recent FBI v. Apple case has the potential to turn a 227-year-old statute law in into a tool for government agencies to gain access to personal and... -
A study on factors affecting privacy risk tolerance to prevent the spread of COVID-19 in South Korea
Global Business Digital ArticleSouth Korea has been evaluated as a country that is responding well to COVID-19. The Government of the Republic of Korea discloses where, when, and by...
