Interpersonal communication

Denial dogged my travels around the world these past weeks. At a World Economic Forum gathering in Dubai just before Dubai World’s debt problems made headlines, the head Sheikh touted Dubai’s superiority over the West for problems that Dubai had seemingly avoided. But the idle cranes and empty buildings I saw were monuments to denial […]

Facing a crisis or an opportunity, leaders often fall back on the leadership style that has worked for them in the past. But to be effective, they need...

What to actually say to spark conversation.

Recently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening as an important subject by itself. But […]

As a manager, you are responsible for clarifying an organization's direction and communicating team members' roles in supporting it.

This one little word can dramatically shift the tone of a conversation.

In this fictional case, an associate director of business development at a gaming company is selected for a prestigious cross-functional innovation group....

Sure, you could just argue with them. But if you have to work together, here are more productive ways for everyone to win.

A study found that when managers solicit ideas from employees, they often unconsciously take credit for them.

Avoid complaints and ultimatums.

Don't let your impulses run the show.

When you're preparing to persuade someone, you don't always need to stick to a script. Sometimes the most convincing moments are improvised.

You can’t always control your first reaction — but you can manage your second.

Research says we trust male voices more.

A framework for navigating uncomfortable conversations.

Mastering the art of spontaneous speaking is important for leaders. They must do more than just deliver a good prepared keynote-they need to nail the...

Learn how to stay neutral.

Is the strategy you've defined for your team or organization so complex that people can't understand it? If so, here's how to simplify it so people understand...

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You need to be clear in five areas.