Research shows that employee burnout is an organizational issue as well as an individual one. Managing it is challenging enough even when the world isn’t in the midst of a pandemic — but in these times, if your workers are on the front lines of an ongoing crisis, how do you keep them from becoming exhausted and unproductive?
Courtesy of MGH
Six Lessons on Fighting Burnout from Boston’s Biggest Hospital
Leaders at Mass General share their approach to supporting employees through the pandemic.
February 10, 2021
· Long read
Summary.
The emergency department team at Boston’s Massachusetts General Hospital is used to stress — but the pandemic has taken things to a whole new level. How can you keep employees from burning out when they’re on the front lines of an ongoing crisis? The authors, two executives at MGH, share the strategies that have worked in their organization. They describe how they have addressed each of the six elements of engaging work identified by Christina Maslach and Michael Leiter, experts on occupational burnout. Although the details of implementation will look different in different industries, their approach offers inspiration for any organization looking to avoid burnout and maintain productivity during a crisis.
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