Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience
Customer experience (CX) is now the key battleground on which companies fight to attract and retain customers. In fact, some 81% of companies implemented new technology to enable better experiences during the pandemic, according to IDG Communications’ 2021 “State of the CIO” survey. Customers spanning generations were suddenly forced to adopt digital services in areas as diverse as entertainment, education, and health care—and some had to learn how to navigate online self-service channels to resolve customer service issues and queries.
