Microsoft’s Satya Nadella on Flexible Work, the Metaverse, and the Power of Empathy

For episode 1 of the HBR video series “The New World of Work”, editor in chief Adi Ignatius sits down with Microsoft CEO Satya Nadella to discuss rapidly evolving trends in how we collaborate, especially in a hybrid world. Nadella suggests that technology can create a metaverse that will help bridge the virtual and real worlds. He also talks about experiments at Microsoft and elsewhere that ensure both weak and strong ties remain strong in hybrid work, and discusses the overriding power of empathy as a leader and as a catalyst for innovation.