Managing conflicts

If Marketing and Finance can learn to get along, both can advance their agendas.

Were you among the hundreds of thousands of passengers recently stranded when American Airlines grounded more than 3,000 flights in less than a week? If yes, I can tell you who to credit, yes, credit — Bobby Boutris and Douglas Peters. Never heard of them? Well, you should have, for they have done no less […]

Four practices to help us bridge divisions and restore a sense of community.

This one little word can dramatically shift the tone of a conversation.

Operational budgets usually consist of a projected income statement and a series of supporting statements, such as budgeted sales, production costs and...

Diversity efforts in the workplace have been undertaken with great goodwill, but, ironically, they often end up fueling tensions. They rarely spur the...

As Bob Salinger, CEO of Tidewater Corporation, a manufacturer of luxury power boats, surveyed the damage, the words of Morris Redstone, Tidewater’s reorganization leader, rang in his head: “You better come down here immediately, Bob. Ken Vaughn’s gone nuts. He’s broken a computer and trashed his office. It looks like a wild bull just stormed […]

How to decide when to get involved.

How to minimize the drama and keep your team on track.

A framework for navigating uncomfortable conversations.

Decisions are the coin of the realm in business. But even in highly respected companies, decisions can get stuck inside the organization like loose change....

Learn how to stay neutral.

...

Bill Parcells, one of the NFL's winningest coaches, offers business leaders three rules for reversing the fortunes of a losing team. He contends that...

You need to be clear in five areas.

High-stakes projects need all-star teams. But all-stars often play by their own rules—and fight like cats and dogs.

It can be particularly roiling when your know-it-all coworker is actually right.

With an impending move to an open-concept office, Daniella asks two of her team members for their thoughts on how to best orchestrate this change.

The manager often experiences his most uncomfortable moments when he has to deal with differences among people. Because of these differences, he must often face disagreements, arguments, and even open conflict. To add to his discomfort, he frequently finds himself torn by two opposing desires. On the one hand, he wants to unleash the individuality […]

After a long stint in consulting, Jane Epstein has just become a manager at TechniCo. She's trying to get a fix on the various personalities and roles...