Listening skills

Recently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening as an important subject by itself. But […]

This one little word can dramatically shift the tone of a conversation.

Research says we trust male voices more.

Mastering the art of spontaneous speaking is important for leaders. They must do more than just deliver a good prepared keynote-they need to nail the...

The bigger the challenge, the more you'll benefit by listening to what your employees need.

Corporate America and the U.S. Navy share one big problem: employee retention. Today's knowledge workers hop from start-up to start-up. And 40% of the...

Whether you're a boss, a colleague, or a friend, you can help the people around you make important life-enhancing changes. But the way to do that isn't...

Mentoring begins with paying attention to the other person's agenda.

The story of Joshua Chamberlain, an American Civil War hero who persuaded mutineers to rejoin the Union forces and fight at Gettysburg.

Five ways to make the time more valuable. Based on the work of Margaret Moore, co-founder of the Institute of Coaching at McLean Hospital, a Harvard Medical...

Doreen keeps pushing Robert to accept a challenging new assignment. She reassures him he'll be great at it-but he's still resisting. A professional coach...

Although CEOs are charged with recognizing when their firms need a major change in direction, their power and privilege often insulate them from information...

Seeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint,...

Teams whose leaders are emotionally engaged with them have lower turnover, higher productivity, and a greater sense of community.

Sheila Heen, coauthor of "Thanks for the Feedback," explains why feedback is so hard to receive and how to pull value from criticism.

When someone comes to you with a problem, resist the urge to solve it.

Doreen keeps pushing Robert to accept a challenging new assignment. She reassures him he'll be great at it-but he's still resisting. A professional coach...

Listen to non-experts-they offer different perspectives that just might solve the problem at hand.

Procter & Gamble has long been regarded as a major power of the marketing world and a prime training ground for marketers. But in the summer of 2000,...

Everybody knows that an empowered team enhances everyone's performance, including the manager's. Vlachoutsicos, of the Athens University of Economics...