It seems after four decades of talk about the “consultative” or “solution” sales approach, companies would be adept at selling this way by now. Unfortunately, that’s not the case: Many sales professionals struggle to move beyond pitching their products or services to providing solutions that are connected to customer business outcomes. This is one of the most common concerns I hear from CEOs about their sales organization.
Is Your Sales Team Struggling to Sell Solutions?
Your leadership team might be at the root of the problem.
January 04, 2022
Summary.
One of the most common concerns expressed by CEOs about their sales organization is that they aren’t consultative enough and that they need to do a better job of selling solutions. In fact, global spending in the IoT market is projected to surpass $1 trillion by 2024, and the research think tank Gartner highlights that a critical factor for success in this market will be a “well-trained consultative sales organization.” But, the approaches for consultative selling and the solution sale have been around for four decades. So why hasn’t the shift to selling solutions happened already? The author outlines three primary reasons and explains why it’s more a leadership issue than a sales issue.
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HBR Learning
Marketing Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Marketing Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to communicate with your customers—strategically.