Information management

New research suggests that many companies are failing to give people the tools they need to communicate and collaborate.

To be more responsive to customers, companies often break down organizational walls between their units--setting up all manner of cross-business and cross-functional...

A primer on the predictable — and often overlooked — expenses that come with implementing these tools.

Advances in computer-based information technology in recent years have led to a wide variety of systems that managers are now using to make and implement decisions. By and large, these systems have been developed from scratch for specific purposes and differ significantly from standard electronic data processing systems. Too often, unfortunately, managers have little say […]

Espionage expert H. Keith Melton shows how executives can best guard their company secrets.

Microsoft's Richard Purcell makes the case for dedicating a senior manager to protecting your customers' on-line privacy.

The best solution to the looming shortage of nurses and doctors may be to move chronic disease monitoring and care out of hospitals and into people's...

Drawing on a rich set of company examples, Thomas H. Davenport, a professor at the University of Texas's Graduate School of Business, provides a fresh,...

General managers and chief executive officers generally determine the information they need through four basic approaches: the by-product technique, the...

What sparked a SaaS crash in 2022 - and why its best days are still to come.

Policy-making executives can take steps to manage growing data processing resources by analyzing the stages of growth in a company's DP function in terms...

According to research, salespeople who feel overwhelmed by technology are 43% less likely to meet quota.

Because technology now develops faster than before, in the future managers will be able to choose the kind of organization they want. New structures,...

In this interview Tim Simmons, the chief product officer of Sam's Club, details how Walmart's membership warehouse retailer set about to change virtually...

Understanding the risks, rewards, and how to get started.

Companies need to consider a set of risks as they explore how to adopt new tools.

By the time Merck withdrew its pain relief drug Vioxx from the market in 2004, more than 100 million prescriptions had been filled in the United States...

IBM is applying computational leadership science to better anticipate, address, mitigate, and even benefit from disruption.

After a period in which many companies experimented with decentralizing their information systems (IS) organization, companies are now consolidating data...

Lessons from Home Depot, Sony, and more.