Technologies sometimes take a surprisingly long time to catch on, despite their obvious potential. Augmented Reality (AR) is a case in point. Although we have had the means to support visual information overlays for nearly a decade (think Google Glass), it’s only now that businesses are beginning to figure out how to take full advantage of its capabilities.
How One Airline Is Using AR to Improve Operations
Lessons in enterprise AR’s potential from China Southern Airlines.
April 05, 2022
HBR Staff; Pexels; Moritz Otto/EyeEm/Getty Images
Summary.
This article describes an experiment under way at China Southern Airlines that is weaving augmented reality, artificial intelligence, cloud computing, the Internet of Things, and 5G connectivity into a single network that is being used to extend human capacities, enhance safety, and improve performance.