Committed and motivated employees serve customers better; customers happy with your company’s products or services are likely to express their satisfaction, making your employees feel better about their work. It’s a virtuous circle.
Don’t Let Layoffs Ruin Customer Service
Committed and motivated employees serve customers better; customers happy with your company’s products or services are likely to express their satisfaction, making your employees feel better about their work. It’s a virtuous circle. But it’s a circle that can be broken by the cost cutting a recession often demands. When there are fewer employees to […]
March 23, 2009
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New!
HBR Learning
HBR Learning
Decision Making Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Decision Making. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Practical ways to improve your decision-making process.