Delivering feedback is among a manager’s most important tasks, yet many managers struggle to do it fairly and consistently, and– above all–in a way that drives improved performance. In the chapter on people development in his recently published book, Lessons on Leadership: The 7 Fundamental Management Skills for Leaders at All Levels (Kaplan, 2007), Jack Stahl, CEO of Revlon and former president of Coca-Cola, proposes a six-step model to make the feedback process easier and more effective.
A CEO’s Six Steps to Effective Feedback
by Christina Bielaszka-DuVernay
February 29, 2008
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Feedback Essentials Course
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Give feedback that your employees can hear and use.
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New!
HBR Learning
HBR Learning
Feedback Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Feedback Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Give feedback that your employees can hear and use.