“They’re just not doing their job,” grumbled an executive in a group one of us (Amii) was recently facilitating. She was resentful over what she viewed as a lack of productivity on her team.
6 Questions to Ask Yourself When You’re Frustrated with Your Team
Before lashing out, take a moment to pause and reflect.
March 16, 2023
Summary.
Today’s managers are under a lot of pressure. When it’s a constant strain to get work done, it’s easy to have a short fuse. When expectations aren’t met, the brain short-circuits to judgment and reaction. This is exactly the opposite of what your employees need. In healthy workplace cultures, leaders know how to balance accountability for results with empathy. One way to do this is to aim for reflection instead of reaction. These six questions will help managers revisit their expectations and make sure they’re centering empathy in their attempts to encourage performance.
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New!
HBR Learning
Performance Appraisal Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Performance Appraisal. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Take the pain out of employee reviews.